Shipping policy

Shipping Policy

Thank you for shopping at Aurora Emporium. The following terms and conditions constitute our Shipping Policy.


1. Order Processing Time

  • Processing Time: All orders are processed within 3 to 4 business days (excluding weekends and public holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped along with tracking details.


2. UAE Domestic Shipping Rates & Delivery Estimates

We offer fast shipping across all Emirates in the UAE (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah).

Shipping Method Estimated Delivery Time Cost
Standard Delivery 1 – 3 Business Days AED 15 (Free on orders over AED 200
Express / Same-Day (Dubai only) Same Day (for orders placed before 12 PM) AED 35

Note: Remote or non-metropolitan areas may require an additional 1–2 business days for delivery.


3. GCC & International Shipping

We ship to select international destinations and GCC countries (Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar).

  • GCC Standard Shipping: 5-7 business days.

  • International Shipping: 7 – 14 business days depending on destination.

  • Calculated Rates: Shipping charges for international orders will be calculated and displayed at checkout.

Customs, Duties, and Taxes

Aurora Emporium is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.).


4. Order Tracking

Once your order has shipped, you will receive an email containing a tracking link and number. You can use this to monitor the progress of your shipment in real-time. Please allow up to 24 hours for tracking information to update.


5. Cash on Delivery (COD)

  • Cash on Delivery is available for domestic UAE orders only.


6. Incorrect Address & Undeliverable Packages

Please double-check your shipping details and delivery address at checkout. Aurora Emporium is not liable for orders shipped to incorrectly entered addresses provided by the buyer. If a package is returned to us due to an incorrect address or failed delivery attempts, the customer will be responsible for re-shipping costs.


7. Contact Us

If you have any questions about your order or shipping policy, please contact us:

  • Email: support@auroraemporium.store 

  • Auroraemporium@gmail.com

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